BSM recently undertook the yearly Customer Satisfaction Survey, which focuses on the key decision-making criteria used in the selection of a shipmanagement services provider and helps us better understand our performance relative to these.

While the business environment appears to be more demanding with an increase in the level of importance of all factors, the outcome was again this year very encouraging and supportive of the actions being taken to continuously improve and deliver the highest levels of service to our customers.

Key highlights underpinning an overall 85% level of satisfaction were the majority (94%) of respondents answering that service quality had remained good or improved during the past two years and consequently are willing to recommend BSM to other companies considering third party shipmanagement.

We are grateful for the time taken by customers to complete the survey and are communicating the results throughout BSM to ensure we remain focused on delivering further performance improvement commensurate with the high standards that we seek to achieve.